Terms and Conditions
Selecting a Maid Service is very personal, and we want to make
you feel as comfortable as possible.
We are dedicated to our employees and clients and want to make
sure you have a great experience with us.
Our trusted staff are motivated to please, they receive incentives
based on client satisfaction.
Our cleaning staff are professional cleaners and are certified by
IICRC Cleaning Standards. They are trained in how to clean
specialty surfaces including granite, marble and onyx and trained
on how to use the proper cleaning products based on your surface
type.
Maid 4 Time is pet and family safe. We only use safe cleaning
products that don’t contain harsh dangerous chemicals. We care
about the safety and health of your family!
AVERAGE CONDITIONS:
What is average condition? Average condition is a home maintained
on a regular basis. Most homes (especially with children) need to
be cleaned at least once every other week. This includes
vacuuming the floors, dusting the furniture, changing the linens on
the bed, cleaning the toilets, bathtubs, showers, etc.
What should you expect when we clean your home?
When we clean your home, we are cleaning those items that
should be cleaned frequently. Cleaning the outside of the
appliances is something that should be cleaned on a frequent basis.
Cleaning the inside of the appliances is only required a couple of
times a year. Cleaning the windows and washing the baseboards
and ceiling fans are the types of jobs that are required once or
twice a year. For example, under normal circumstances you would
dust the windowsills, light fixtures, baseboards and ceiling fans.
Deep Cleaning:
Typically, the first time we clean your home it always takes longer.
Because of this we charge an additional fee. Often there are areas
of the home that have not been cleaned in a while. (Ex: washing
the outside of the kitchen cabinets from top to bottom or the top of
the refrigerator.) The first-time cleaning fee covers the additional
time required to thoroughly clean all items listed on the cleaning
checklist.
The following examples are areas in the home that might not be
considered in average condition. These areas will take additional
time to clean properly. If you are going to use our service on a
regular basis, the next time your home is cleaned, the extra charge
will not be required.
1. Stove area: We use an all-purpose cleaner to clean the
outside of the stove. If there is a heavy buildup of grease and
burnt-on debris that requires scrubbing with an SOS pad, it is not in
average condition. It will take more than the usual time to clean it
properly, and there will be an additional charge.
2. Excessive clutter in the kitchen: We always move items on
counters to clean efficiently. If the countertop contains an
excessive number of small appliances, cookbooks, papers, etc.,
extra time is required to move these items to another area. Having
several items on the counter does not constitute “not average”
condition, however, having so many items on the counter that
there is little room to work around does render “not average”
condition. If you have a refrigerator covered in magnets and
pictures, we do not remove all of these items to clean. We will
clean around them.
3. Shower and toilet area: If the shower has mildew and the
doors have soap or mineral buildup, this is “not average”. In this
case the housekeeper will have to use scrub pads, Soft Scrub or an
acid-based cleaner to get the job done correctly. Again, once this
room is serviced on a regular basis, an extra charge will not be
necessary.
4. Knick knacks/floors/counter and bureau tops: Knick
knacks require careful dusting to avoid break- age. If you have a
lot of Knick knacks, there might be an extra charge for the
additional time needed to properly clean them. Average conditions
also means that all rooms are tidy and picked up so the
housekeeper can do a good job cleaning and vacuuming.
Please note that the cleaner has the final say on if she
considers your home to be outside of our average condition
guidelines and determines if additional time is needed to
do the cleaning properly. Because of this the cleaner may
determine if there will be an additional fee required. We
will ensure proper communication with you and have you
approve any additional work that may be required.
Access to your home – For clients with recurring service, we require
seamless access to your home. Most of our clients provide either a
door code or a garage code. Please be sure to let us know how to
get into your home. If we are not able to gain access to your
home or have to wait more than 30 minutes, we charge a
cancellation fee that is equivalent to your cleaning charge.
Cancellation – We will assess a 50% fee if you cancel with less than
24 “business hours” notice. We charge 100% for same day
cancellation.
Skip – We assess a $50 fee for skips
Tipping – is greatly appreciated but not required. A suggested
tipping range is 15-18% of the fee before sales tax. Call our office
if you wish to add tipping to your credit card payments. You can
also add this to your invoice when you provide feedback to the
cleaners
Payment – Payment is due at the time of service. We only accept
credit/debit payments. Should your card be declined, we will wait
an additional 2 days to receive payment via credit/debit. Should
your payment continue to be declined, we will assess a 10% late
fee.
Rate increases – We reserve the right to raise our rates at anytime.
You will be given advance notice of a price increase.
Getting ready for the cleaning – Don’t “clean” before we arrive, but
do “pick up” as much as possible. This will allow us to focus more
on detail and quality for you.
Quality Control – Our quality control system is interactive and
dependent upon your feedback and communication to function. We
need your input on the overall experience and quality you are
receiving so that we may address issues that are important to you.
Usually changing services will not eliminate a problem since we are
all in the “human” business. Human nature sometimes prevails if
not confronted, and that’s our job. We will correct or address any
issue we are made aware of. Our employees take great pride in the
work they do and also want to be informed when you are
disappointed with the service.
We rely on your feedback; you will receive an email after each
cleaning to rate that day’s visit. These ratings provide important
on-going communications between the office and your cleaning
tech.
The setting – The ideal cleaning situation is when no one is home.
Since this is not always possible, please eliminate as many
distractions as possible so your cleaning tech can work
uninterrupted.
Try to schedule your cleaning day when there will be fewer people
at home. Please secure pets and keep children in another area as
we are working with equipment and products that may not be safe
for children.
Pets – we love them! But please secure any pet that may be a
threat. Also we do not clean up after sick pets or pet accidents.
Breakage – It’s bound to happen. We hate it when it does and we
do our best to prevent it! The following is critical communication
regarding our breakage policies.
1. Sometimes breakage occurs when there are “booby traps”.
Those are accidents waiting to happen (pictures not hung
securely, top heavy items with unstable bases, wobbly, tippy
objects).
2. Each incident is reviewed on a case-by-case basis. We
cannot take responsibility for“booby traps”. Please remove
unstable breakables to a place we do not clean (For safety
reasons, we do not clean inside curios, china cabinets,
vanities or above cabinets, or clear wet bar shelves).
3. We will pay up to $50 per breakage item, when value is
verifiable. Please move expensive figurines or glassware to a
location we do not clean or have us skip that area
completely if you do not wish to accept the risk.
4. In some cases, we will have the broken item repaired by a
professional restoration company. Breakage values over $50
must be reported within 10 days of discovery.
Communication:
We provide multiple communication for contacting Maid 4 Time
office Staff. You can reach us via phone at 585-205-2446, email:
support@maid4time.com, webchat, or text message at 585-382-
1648 You can also reach us through your client portal
Maid 4 Time Professional House Cleaning 585-205-
2446|www.maid4time.com|support@maid4time.com
Non-Solicitation Agreement
We value our employees and pour an enormous amount of time,
energy and, expense into our screening, hiring, and training
process. We are proud of the fact that Maid 4 Time has a very low
turnover rate. This agreement helps safeguard our success at
providing only the best staff to our deserving customers. Sadly,
some people want quality without paying for it and attempt to
undercut our efforts by trying to “poach” our employees. It is for
that reason that our customers and employees sign our “finder’s
fee” agreement, minimizing the risk of unfair solicitation which
undermines the good experience all our clients have come to
expect.
Please help us maintain our extraordinary success by not soliciting
our employees for hire directly:
