Frequently Asked Questions


What equipment do you use, and do I need to provide anything?2023-08-14T10:16:42-04:00

We bring all our own equipment and supplies unless you have a product preference If you have animals, we prefer to use your vacuum cleaner, however, we do have our own.

For hardwood floors, we like to know what you have currently been using and continue to use your product. We suggest that if we are cleaning your floors on a regular basis, that you should not mop them in between. This helps to preserve the Polyurethane that has been applied to them

We typically like to use an eco-friendly all-purpose cleaner for hardwood floors.

What do you use on Stainless Steel2023-08-14T10:16:41-04:00

Stainless steel is picky! Since all stainless steel is made differently, we prefer to use your product. This will help to eliminate streaks and film

What line of products do you clean with?2023-08-14T10:16:41-04:00
We use products that you can purchase in the store as well. The most important part is that all of our products are pH neutral, this means they will not damage your surfaces.
Do your cleaners work on Sundays?2023-08-14T10:16:41-04:00
Our cleaners typically work Monday through Friday 8 am-5 pm, however, some of our cleaners are flexible and will pick up a weekend job
Do we have to be out of the property when the cleaner is here?2023-08-14T10:16:41-04:00
That is completely up to you! We just ask you to provide us with a way to get in if you will not be there. We prefer to have a garage code or a key hidden.
What is your policy on changing cleaning dates? If something comes up can I reschedule my cleaning?2023-08-14T10:16:41-04:00
We love to be flexible, however, we ask for as much notice as possible. Most of our clients prefer to have their regular cleaner. If you need to change your cleaning date, we will do our best to accommodate. However sometimes you may need to go with a different cleaner.
Will I have the same cleaner on each visit?2023-08-14T10:16:41-04:00
We will always keep the same cleaner assigned to each client unless they have an emergency or are unavailable. In that case, we will assign another professional cleaner to you. (We always inform our clients in advanced in this case)
How should I prepare my home for the cleaning visit?2023-08-14T10:16:41-04:00
We ask that your home be in a condition that we can clean it. This means the sink is empty of dishes, rooms are picked up, etc.
Do I have to pay upfront or after the service is done?2023-08-14T10:16:41-04:00
Payment is due at time of service, we take credit/debit card for payments. If you schedule a one-time cleaning or Move-In/Move Out cleaning. A Credit card and a 50% deposit is required to reserve the date. If you need to cancel, we require a 48-hour notice, otherwise you lose your deposit.
Do you give a guarantee for your services?2023-08-14T10:16:41-04:00
We offer a 200% satisfaction guarantee on our service. If you are not satisfied for any reason, contact us within 24 hours after your cleaning we will come back and make it right. If you’re still not satisfied, we will refund your cleaning charge and donate your cleaning fee to a charity of your choice in your name.
How do you hire, screen, and train your cleaning staff?2023-08-14T10:16:41-04:00
All our cleaners go through a thorough screening process. We only hire professional cleaners; this means you’re getting a cleaner that already knows how to clean.
How long have you been working in our area?2023-08-14T10:16:40-04:00
(Rochester) We have been working in the Rochester area for over 13 years, Tina opened up the company back in 2008.
Do I tip my cleaner? If so, how much?2023-08-14T10:16:40-04:00
Tipping in this industry is standard. Most of our client’s tip 10-15%
Do you offer complete disinfection services of properties? Are these included in your cleaning services?2023-08-14T10:16:40-04:00

Yes we offer a 10 point disinfection service on all of our cleanings these include the following high touch points:

  • Light switches
  • Doorknobs
  • Cabinet handles
  • Counters
  • Faucets
  • Sinks
  • Appliance handles
  • Toilet handles
  • Toilet seats
  • Stair railing
What do you clean on the cleaning2023-08-14T10:16:40-04:00

We have a few different packages:

Top to Bottom Cleaning Package
  • Ceiling fan blades
  • Light fixtures (dusted in place, but are not removed)
  • Cobwebs removed
  • Blinds and shutters (vacuumed or wiped down with microfiber cloth)
  • Moldings and woodwork, window sills, and lock ledges (hand washed or wiped)
  • Baseboards (wiped, reachable without moving furniture)
  • Lamps and lampshades (dusted or vacuumed with an attachment)
  • Furniture (polished, fronts, sides, legs)
  • Top of refrigerator (hand washed or wiped)
  • Outside of appliances cleaned as well as inside of microwave
  • Stovetop and drip pans scrubbed
  • All cabinet fronts cleaned
  • Light switch plates (washed)
  • Countertops and backsplashes (washed)
  • Pictures and knick-knacks (hand wiped)
  • All sinks (scrubbed and disinfected)
  • Mirrors
  • Tub/shower and tiles
  • All bathroom counters and fixtures (sanitized)
  • Wastebaskets (emptied and relined)
  • Stairs (vacuum or wood washed)
  • Floors (vacuumed and mopped)
  • Dust air vents and cold air returns within reach
  • All doors (washed)
  • Clean any baseboards

Deluxe Cleaning Package: Our maintenance package to protect your top-to-bottom package investment, and keep your house as clean as the day we completed it:

  • Clean outside of refrigerator
  • Clean range hood and stove top
  • Clean sink and faucets
  • Clean outside of dishwasher
  • Clean microwave inside and out
  • Clean outside of dishwasher
  • Clean microwave inside and out
  • Clean and sanitize backsplash and countertops
  • Dust cabinet doors and knobs and spot clean
  • Wash floor
  • Clean baseboards
Living room/family room
  • Dust and polish furniture
  • Dust decorative accessories and knick-knacks
  • Clean baseboards
Stairs, foyer, halls
  • Dust and polish furniture
  • Dust decorative accessories and knick-knacks
  • Clean baseboards
Dining room
  • Dust and polish furniture
  • Dust decorative accessories and knick-knacks
  • Clean baseboards
  • Dust and polish furniture
  • Dust decorative accessories and knick knacks
In all rooms
  • Dust light fixtures
  • Dust blinds, window sills and frames
  • Dust pictures
  • Dust top of door frames
  • SPot clean doors and door knobs
  • Dust for cobwebs
  • Dust exposed baseboards
  • Dust ceiling fan blades
  • Empty wastebasket and reline
  • Vacuum and mop floors

Core cleaning package: This maintenance cleaning plan is a popular option to the deluxe cleaning because it focuses on the CORE and often hardest rooms/areas to clean. This package is at a 20% discount from the deluxe package.

The area included in the core cleaning are:
  • Kitchen
  • All bathrooms
  • One additional room (often the family room or master bedroom)
  • Vacuum and mop all floors through the home including the stairs

The maids clean these rooms and areas in the same way as the deluxe cleaning, so you get the same high-quality cleaning you expect with the deluxe clean but at a deeply discounted price.

This cleaning plan is a perfect match for customers who don’t mind cleaning some of the easier areas of the home that are not included in this package.

Important things to know about the core cleaning package:
  • The kitchen area does not include the adjacent dining area. In this cleaning package the kitchen is considered to be the area where the kitchen countertops and cabinets end.
  • If you select the Master Bedroom as your one additional room, our service does not include changing the linens and making the beds. That can be added for $3.50
  • You rotate your one additional room between at and time. Contact the office or leave a note for the maids if you are making changes in other one additional room
  • Your one additional room can be any like size room in the home: any bedroom, play room, den formal dining room, etc.
  • The following areas are not included and will not be dusted or cleaned except for the floors. Those areas included but are not limited to: foyer, laundry room, dining area adjacent to kitchen, formal dining room, bedrooms, den or study, hallways ,stair rails and spindles, common areas, front door window and adjacent windows.
  • You can upgrade or return to deluxe cleaning at any time

*Many customers often purchase a top to bottom cleaning every year, or more frequently to get their entire home cleaned including those areas not included in the core cleaning.

What should I do with my dog/cat while your cleaning2023-08-14T10:16:40-04:00

We love animals too, but we want to make sure both our cleaners and your animals are safe. You know your animals best, so please let us know if your dog/cat will be in an area when we arrive to clean. Also, we like to know your animals’ names, can you provide those to us please?


House Cleaning the right way! Because We Truly Care!

  • At Maid 4 Time Professional Maid service, we keep detailed records and keep our house cleaners informed of changes.
  • Our home cleaning business, uses state-of-the-art applications that allow us to text and email our clients and our house cleaners within seconds. This helps both the home owner and the maids when last minute changes are made
  • Our professional house cleaners go through background checks and are insured and bonded. They are also considered “professional house cleaners. Becoming a trained house cleaner is not easy, you have to know how products work and know what tools are best for each job. Our house cleaners are consistently updating their knowledge base and skills to ensure they are educated on the newest cleaners and in home materials.
  • Our house cleaners earn above average pay and they receive bonuses on client satisfaction. Because of they are paid above average wages, our turn over rates are low and Maid 4 Time house cleaning is very selective in our hiring process

At Maid 4 Time, we feel honored to have you the customer, trust us enough to let us into the most personal area of your life, your home!

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