Frequently Asked Questions
Everything you need to know about our service and how we make your life easier.
Trust & Safety
Are the cleaning professionals background checked?
Yes. Every independent cleaning professional we refer completes a comprehensive background check before being assigned to any home.
Are the cleaners insured? What if something is damaged?
Yes. The professionals we refer carry insurance. If something is accidentally damaged during a cleaning, simply let us know and we’ll take care of it according to our satisfaction policy.
Do I need to provide supplies or equipment?
No. Cleaning professionals arrive fully equipped with their own supplies and tools. If you have specific products you prefer, we’re happy to accommodate.
Will I get the same cleaner for recurring service?
Whenever possible, yes. For recurring cleanings, we prioritize assigning the same professional so you get consistent results and peace of mind.
What if I’m not satisfied with the cleaning?
If something doesn’t meet your expectations, contact us within 24 hours. We’ll promptly address the issue and make it right.
How does your “Risk-Free” promise actually work?
After 6 consecutive months of recurring service (weekly or biweekly), we credit the cost of your first cleaning back to you. No hidden conditions — just our way of rewarding long-term clients.
Service Details
Is hiring a cleaning service worth it?
Absolutely. Beyond a clean home, you gain:
- More time for family, friends, and hobbies (saves ~7 hours a week).
- Increased happiness by outsourcing chores (as shown by Harvard studies).
- A healthier environment and significantly less daily stress.
What does a house cleaning service include?
Our standard cleaning covers everything needed for a healthy home: general dusting, removing cobwebs, wiping down kitchen and bathroom surfaces, emptying trash, vacuuming, and mopping floors.
What should I look for when hiring?
Always look for insured and vetted professionals, eco-friendly practices, a 100% satisfaction promise, and customizable service plans that fit your specific needs.
How often should I hire a maid service?
It depends on your lifestyle. While we offer weekly and monthly options, our happiest customers typically choose bi-weekly service to maintain a clean home without having to do any work in between.
Do you offer green or eco-friendly cleaning?
Yes — green cleaning is available upon request. Our standard cleaning uses professional-grade products that are tough on dirt and grime, and we’re glad to switch to eco-friendly, people- and pet-safe products whenever you prefer. Just let us know when you book.
How much will it cost to clean my home?
Pricing depends on your home's size and the type of cleaning (deep vs. routine). You can get an instant price online or call us at (585) 205-2446 for a detailed quote.
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