We are committed to delivering exceptional service and thus offer a 100% satisfaction guarantee. If, for any reason, you are not completely satisfied with the service provided, we kindly request that you contact us within 24 hours following your cleaning appointment. In such instances, we will promptly return to address and rectify any areas of concern. Should our efforts not meet your expectations even after the follow-up service, we will not only refund your cleaning charge in full, but will also contribute an equivalent amount to a charity of your choice, in your name.