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Terms and Conditions
Last Updated July 1, 2021
  • 1. WHO: MAID 4 TIME is an independent, locally owned, and operated cleaning company.
  • 2. COMMUNICATION: It is very important that you call us if you have questions or concerns about your cleaning service. We take great pride in our cleaning service and will make every reasonable effort to provide you with a highly professional cleaning service. One thing that really helps us provide you a Better cleaning service is your ongoing feedback. Please fill out your survey after every visit to help us continually improve the quality of the service you receive.
  • 3. PROFESSIONAL CLEANER: We try to send the same Cleaner to your home each week, however, we cannot guarantee it due to illness, vacations, etc. Our main priority is to clean your home consistently and with the quality you demand, and we have systems in place to ensure this.
  • 4. OFFICE HOURS: Our office is open M-F 8 AM to 5 PM. Voicemail is available after hours. Email is monitored after hours and is often the best way to reach us outside of office hours. You can also text using the client portl
  • 5. EQUIPMENT AND SUPPLIES: We provide all of the equipment and supplies to clean your home. Unless you have a product preference, in that case, please leave the product out for the cleaner.
  • 6. ARRIVAL TIME: Our team clean from 8 AM to 5 PM. Occasionally they may need to stay past 5 PM to finish the job. We cannot guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or ever guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
  • 7. Keys: Your home must be accessible to our teams. If we are unable to access your home we will charge a lockout fee of at least $150 or your scheduled cleaning service price, whichever is greater.
  • 8. CLUTTER: We do ask that you provide us with a clutter-free environment. If that is not the case, we may not be able to clean your home in the allotted time, or extra charges may be applied if you approve.
  • 9. SAFETY: Insurance and safety issues prohibit our teams from moving heavy objects or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human fluids, rodent feces, mold, etc… We also are only able to use up to a 2-step ladder in your home to clean. That does limit our ability to clean some spaces, but we have extension poles that help us reach most places in our home.
  • 10. SECURITY ALARMS: If your home has a security alarm, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.
  • 11. PETS: If you have pets, please secure and pick up after them. For sanitary and safety issues our teams are not permitted to clean flea-infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals.
  • 12. RESCHEDULING: There may be times when the weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways must be clear and accessible. Holidays may necessitate a schedule change. These will be the only reasons that we do not complete a clean on your scheduled day. We appreciate your understanding in these circumstances.
  • 13. PAYMENT POLICY: Payment is due on the day of each scheduled cleaning. You must have a valid credit/debit card on your account.
  • 14. SALES TAX: Some areas require sales tax on service. If you live an area where this applies you will be responsible for the tax amount and it will be included in your invoice.
  • 15. LATE FEE: If no payment is left for the team, we will send you an open invoice by email with a payment link. Please remit your payment immediately. If we do not receive your payment within 3 business days of your cleaning a $10 convenience fee will be added to your cleaning. If payment is not received with 30 days we will assess a $35 late fee to your account. Each month thereafter that the account is past due, an additional $35 late fee will be assessed to your account.
  • 16. CANCELLATION & SKIP FEE: If you cancel or skip a scheduled cleaning you will be assessed a $50 skip fee. The skip fee allows us to add more time to your future visit and provide you a higher level of cleaning. If you cancel service with less than a full business days’ notice or day of service, you will still be charged the full amount of the cleaning visit or $150 whichever is greater, and no reschedule will be due.
  • 17. LOCKOUT FEE: If the team is unable to enter your home (double-bolt locks, animals not contained, or is turned away at the door) there will be a lockout fee assessed to equal the regular cleaning price.
  • 18. SUSPENSION OF SERVICE: If any of the above fees have not been paid your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days, we will consider you to have terminated service.
  • 19. COLLECTION OF FEES: In addition to any amounts owed to Maid 4 Time, you agree to be responsible for all reasonable collection and attorney’s fees we incur to bring your account current.
  • 20. CANCELING YOUR SERVICE: It is agreed that this an at-will relationship no contract term is implied. Services may be canceled at any time and no contract is implied. To avoid cancellation charges at least one full business days’ notice is required.
  • 21. DAMAGES & BREAKAGE: From time-to-time small items will be knocked off a shelf when dusting, etc… We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ insurance for damages caused in the routine nature of cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Maid 4 Time-approved products for cleaning your home. If you ask that we use your product, you assume all liability responsibility for any damage to your home caused by your products.
  • Your home and possessions are among your most valuable and treasured assets. Nevertheless, most of our clients are too busy to clean them with the time and care they deserve. That is where we come in. We are dedicated to cleaning your home to the utmost standards. We also take pride in providing you the best staff in the house cleaning industry. We hire only the best, experienced house cleaners in the industry. Your home deserves the best people, and that’s really what we try to provide.
  • What is “average” condition? What is average condition? Average condition is a home maintained on a regular basis. Most homes (especially with children) need to be cleaned at least once every other week. This includes vacuuming the floors, dusting the furniture, changing the linens on the bed, cleaning the toilets, bathtubs, showers, etc. What should you expect when we clean your home? When we clean your home, we are cleaning those items that should be cleaned frequently. Cleaning the outside of the appliances is something that should be cleaned on a frequent basis. Cleaning the inside of the appliances is only required a couple of times a year. Cleaning the windows and washing the baseboards and ceiling fans are the types of jobs that are required once or twice a year. For example, under normal circumstances you would dust the window sills, light fixtures, baseboards and ceiling fans. Additional fee for first time cleanings. The first time we clean your home it always takes longer. Because of this we charge an additional fee. Often there are areas of the home that have not been cleaned in a while. (Ex: washing the outside of the kitchen cabinets from top to bottom or the top of the refrigerator.) The first time cleaning fee covers the additional time required to thoroughly clean all items listed on the cleaning checklist. The following examples are areas in the home that might not be considered in average condition. These areas will take additional time to clean properly. If you are going to use our service on a regular basis, the next time your home is cleaned, the extra charge will not be required. 1. Stove area: We use an all purpose cleaner to clean the outside of the stove. If there is a heavy buildup of grease and burnt-on debris that requires scrubbing with an SOS pad, it is not in average condition. It will take more than the usual time to clean it properly, and there will be an additional charge. 2. Excessive clutter in the kitchen: We always move items on counters to clean efficiently. If the countertop contains an excessive number of small appliances, cookbooks, papers, etc., extra time is required to move these items to another area. Having several items on the counter does not constitute “not average” condition, however, having so many items on the counter that there is little room to work around does render “not average” condition. If you have a refrigerator covered in magnets and pictures, we do not remove all of these items to clean. We will clean around them. 3. Shower and toilet area: If the shower has mildew and the doors have soap or mineral buildup, this is “not average”. In this case the housekeeper will have to use scrub pads, Soft Scrub or an acid-based cleaner to get the job done correctly. Again, once this room is serviced on a regular basis, an extra charge will not be necessary. 4. Knick knacks/floors/counter and bureau tops: Knick knacks require careful dusting to avoid breakage. If you have a lot of knick knacks, there might be an extra charge for the additional time needed to properly clean them. Average condition also means that all rooms are tidy and picked up so the housekeeper can do a good job cleaning and vacuuming